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All items have a 30-day money back guarantee unless otherwise noted on the product page. If you wish to return an item for refund or exchange it must be done within the 30 days of the purchase date. Please view the How to return your product page for details. We try very hard to accomodate your mistakes as well as ours. Here is an overview of our returns policy. Keep in mind that we do try very hard to satisfy each & every customer. We have never had a customer complaint over a return or exchange issue. After the 30 days of purchase check with the manufacturer on your item for warranty help. Wrong Parts Ordered: - Please check for the correct make and model on your garage door/opener prior to ordering and be sure to select the right item.
- If you are not sure which part to select for your model, contact us and ask. We are not responsible for your selection of the wrong product.
- We will exchange items ordered in error if we have the correct part in stock.
- Contact us to inform us of the need for an exchange and obtain an RMA number
- Ship the item back to us with all original materials (parts, packaging, instructions, batteries, etc.), enclose a copy of the original invoice, write the RMA number on your shipping label.
- We suggest you use a shipper with tracking capabilities. Shipping cost for return of the item is at the purchasers' expense.
- Depending upon the weight of the item additional shipping charges to ship another item back to you may be required. We will let you know when you call for your RMA number.
- Items returned damaged or with parts missing will not be exchanged.
Defective Parts: - Parts that are defective will be exchanged within 30 days of your purchase date
- Please contact us to inform us of the defective part & request an exchange
- We will send you the replacement item with a return packet enclosed for you to send the defective part back to us.
- Ship the part back to us with all orginal materials (parts, packaging, instructions, batteries, etc)
Returns for Refund: - If you ordered the wrong part and we don't have the part you need or you just decide you don't want the part you ordered you can return it for a refund within 30 days of the purchase date.
- Items being returned for refund must be received by us in original salable condition with all original parts and packing(including batteries)
- Full refund, less shipping, handling & restock fee of 15%($5 minimum), will be made by the method you originally used to make your purchase.
- For items with "free shipping" the amount of our shipping cost will be deducted from the refund.
- Shipping cost for return of the item is at the purchasers' expense.
- We suggest you use a shipper with some form of tracking.
- Items returned damaged or with parts missing will not be refunded. Also, parts marked as "exchange only" will not be refunded.
Custom Orders: - Custom orders require a 50% advance payment.
- Cancellation of custom orders will generate a 30% of administrative fee.
- Full refund, less administrative fee will be made by the method you originally used to make your purchase.
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